Terms of Service

1.1. "Account-Related Information"

means contact information, payment information, and biographical information about Customer's representatives and contacts used for marketing, opening new user accounts to use the SaaS Services, and to maintain existing accounts.

1.2. "Certificates"

shall mean the digital certificates or electronic credentials used to certify the Customer or Customer's network.

1.3. "ADC"

means application delivery controller and related network services such as ADC (Load Balancers, DDI (DNS, DHCP, IPAM), Web application Firewalls (WAF)), ITSM and DevOps tools, where the Services are measured by the number of Nodes as applicable.

1.4. "Cloud Connectors"

means the software provided by Cert9 which enables secured network connectivity with the SaaS Services.

1.5. "Customer Content"

means (i) the data provided by the Customer for use in connection with the Services including infrastructure assets such as Certificates, ADCs, PKIs, and other similar data and materials (ii) any other data Customer submits to Cert9 in connection with the use of the Services (not including Account-Related Information).

1.6. "Customer System" or "Application"

shall mean any computer systems or servers used by the Customer for its business purposes.

1.7. "Device Certificates"

means all certificates not falling under server certificate category (e.g. device, user, code signing, OT/IoT certs) fall under this category. These certificates may be deployed on laptops or any other mobile devices, IoT/OT Devices.

1.8. "IoT Devices"

means devices at a Customer-owned location or a Customer premises, but excludes any of Customer's consumer locations or other end customer locations to which Customer may resell goods or services.

1.9. "Managed Certificates"

means Certificates in the inventory with 'managed' flag and are eligible for at least one lifecycle action (enroll, renew, revoke, install, push, bind) in addition to monitoring and analytics. Managed Certificates may be of the type Server Certificates or Device Certificates.

1.10. "Monitored Certificates"

means Certificates in the inventory with 'monitored' flag are eligible for lifecycle monitoring and analytics. Typical action for these certificates is to get alerted for certificate expiry. Monitored certificates may be of type Server Certificates or Device Certificates.

1.11. "Nodes"

means the connected network devices such as Application Delivery Controllers (ADC), Web App Firewalls (WAF), Network Firewalls, DDI, routers, servers, proxy, switches, or DevOps tools that can receive and send data from one endpoint to the other. A Node can also be a unique web application that is addressable via URI or URL such as - Service Now, JIRA, BMC Remedy, Source Control Management (GITLab, GitHub, BitBucket). Example of Nodes - ADC Devices/Controllers/Service Engines/Virtual Instances (VE's) , DDI, ITSM tool.

1.12. "Order Form"

means the order form agreed to between Cert9 and the Customer with details the Services being licensed, along with the Subscription Fees, and other commercial terms for access and use of the Services.

1.13. "PKI"

means public key infrastructure.

1.14. "Professional Fees"

means consulting, implementation or other services that may be provided by Cert9 to Customer hereunder and that may involve analysis, development, technical support, integration, and training, as set forth in more detail in the SOW or Order Form.

1.15. "Server Certificates"

means Certificates having 'serverauth' as one of the key usage (KU) or extended key usage (EKU) configured are counted in this category. These Certificates are typically deployed on application delivery infrastructure like web server, app server, load balancer, and firewall.

1.16. "SaaS Services" or "Services"

means the provision of the cloud based Software together with the Software Agents and Cloud Connectors as a platform to the Customer in a hosted, software-as-a-service format, and including all upgrades, updates and patches to the SaaS Services that Cert9 makes available for general release.

1.17. "Software"

means the computer programs in object code and procedure statements in machine executable form together with the Software Agents and Cloud Connectors and Company's Standard Documentation including user manuals for use therewith that is provided independently or together with Services including any updates or new versions.

1.18. "Software Agents"

means the software provided by Cert9 which enables automation.

1.19. "Solution"

means the specific features (that solves a specific business problem natively and/or in a customized approach by leveraging the platform's automation capabilities) of the SaaS Services purchased on the applicable Order Form, e.g. CERT, PKI, SSH, ADC, Automation(DDI), Automation(Firewall).

1.20. "Standard Documentation"

means operation manual, user guide and other reference documentation related to the Services made available to the Customer by Cert9.

1.21. "Subscription Fee"

means the applicable Fee paid or payable annually in advance by the Customer for the right to use the Services, as mentioned in the applicable Order Form.

1.22. "Subscription Term"

shall mean that period specified in the applicable Order Form, beginning on the start date set forth in the Order Form, during which Customer will have on-line access and use of the Software. Except as set forth otherwise in the Order Form, the Subscription Term shall renew for a successive time period equivalent to the initial Subscription Term (each a "Subscription Renewal Term"), unless a different time period is specified for renewal in the Order Form or the Agreement is terminated in accordance with Section 6 herein.

1.23. "Third Party Software"

means any software developed by a third party the rights to which was obtained by Cert9 and incorporated into the development and construction of the Platform.

1.24. "User"

means any individual authorized by the Customer to use the Services.

2.1.

Customer will purchase and Cert9 will provide the SaaS Services as specified in the applicable Order Form. Customer may access and use the Solution(s) of the applicable SaaS Services during the Subscription Term solely for its own business purposes and in accordance with the terms and conditions of this Agreement, the Documentation and any scope of use restrictions designated in the applicable Order Form (including any limits on number of Certificates, availability of a particular Solution, or for ADC any limits on the number or capacity of Nodes, as applicable).

2.2.

During the Subscription Term, Customer will receive a non-exclusive, non-assignable, non-sublicensable, royalty free, worldwide right to access and use the SaaS Services solely for its internal business operations for use in production or evaluation testing, subject to the terms of this Agreement.

2.3.

Customer has the option to avail the Software Agents and Cloud Connector in connection with the Software and the SaaS Services, if applicable.

2.4.

Customer acknowledges that this Agreement is a services agreement and Cert9 will not be delivering copies of the Software to Customer as part of the SaaS Services.

2.5.

Customer acknowledges that Cert9 may acquire the rights to Third Party Software which has been or may be implemented within the products and services offered by Cert9, and Cert9 may rely on third party suppliers for the provision of web hosting services or other cloud environment or infrastructure services.

2.6.

The Professional Services, if applicable, shall be provided upon payment of applicable additional fees as agreed in accordance with the Statement of Work (SOW) and the Order Form.

2.7.

In the event that the Customer receives a free trial of the Services, Customer is granted a limited, revocable license to use the Services solely for testing and evaluation purposes only and not for commercial use solely for the license term provided by Cert9. Cert9 provides the evaluation Services "as-is" without warranties or indemnities of any kind and Cert9 disclaims liability for the Customer's use of the evaluation Services. Any feedback on the Services received by Cert9 from the Customer during the evaluation shall constitute Confidential Information and trade secrets of Cert9. In addition, notwithstanding anything to the contrary in this Agreement, Cert9 shall not retain any Customer Content during a free trial of the Services and Customer shall not be entitled to retrieve any Customer Content upon expiration or termination of the free trial of Services.

4.1 Assistance:

Customer shall be responsible for providing Cert9 with commercially reasonable information and assistance necessary to complete all onboarding tasks required to enable Customer to use the Services. Upon request from Cert9, Customer shall promptly deliver Customer Content to Cert9 in an electronic file format accessible by Cert9. Customer acknowledges that Cert9's ability to deliver the SaaS Services in the manner provided in this Agreement may depend upon the accuracy and timeliness of such information and assistance. Cert9 shall from time to time track and monitor the Software's performance and availability for troubleshooting any technical issues faced by the Customer

4.2 Administrator Access:

Customer shall be solely responsible for the acts and omissions of its authorised Users. Cert9 shall not be liable for any loss of data or functionality caused directly or indirectly by the Users.

4.3 Customer Content:

Customer is solely responsible for collecting and updating all Customer Content, and for ensuring that the Customer Content does not (i) include anything that actually or potentially infringes or misappropriates the copyright, trade secret, trademark or other intellectual property right of any third party, or (ii) contain anything that is obscene, defamatory, harassing, offensive or malicious. Customer shall: (i) notify Cert9 immediately of any unauthorized use of any password or user id or any other known or suspected breach of security, (ii) report to Cert9 immediately and use reasonable efforts to stop any unauthorized use of the Service that is known or suspected by Customer or any User , and (iii) not provide false identity information to gain access to or use the Service. Customer owns and shall retain all right title and interest in and to the Customer Content which is (i) provided by Customer to Cert9 for the purpose of the provision of the Service and/or the Professional Services; (ii) created by Customer using the Service; and/or (iii) to the extent applicable, created by Cert9 specifically for Customer under the provision of Professional Services except anywork related to Cert9 proprietary software, and which incorporates or is based on Customer's copyrighted work and/or Customer's Confidential Information.

5.1 Cert9 Intellectual Property Rights:

All rights, title and interest in and to the Software and SaaS Services (including without limitation all intellectual property rights therein and all modifications, extensions, customizations, scripts or other derivative works of the Services provided or developed by Cert9) and anything developed or delivered by or on behalf of Cert9 under this Agreement (including without limitation deliverables and tools as such terms are defined in the Professional Services SOW) are owned exclusively by Cert9 or its licensors. Except as provided in this Agreement, the rights granted to Customer do not convey any rights in the Services, express or implied, or ownership in the Services or any intellectual property rights thereto. Customer grants Cert9 a royalty free, worldwide, perpetual, irrevocable, transferable right to use, modify, distribute and incorporate into the Services (without attribution of any kind) any suggestions, enhancement request, recommendations, proposals, correction or other feedback or information provided by Customer or any Users related to the operation or functionality of the Services. Any rights in the Services or Cert9's intellectual property not expressly granted herein by Cert9 are reserved by Cert9. Cert9 trademarks, service marks, logos and product and service names are marks of Cert9 (the "Cert9 Marks"). Customer agrees not to display or use the Cert9 Marks in any manner without Cert9's express prior written permission. The trademarks, logos and service marks of Third Party Application providers ("Marks") are the property of such third parties. Customer is not permitted to use these Marks without the prior written consent of such third party which may own the Mark.

5.2 Feedback:

Customer, from time to time, may submit comments, questions, suggestions or other feedback relating to any Cert9 product or service to Cert9 ("Feedback"). Cert9 may freely use or exploit Feedback in connection with any of its products or services without the need to pay compensation for any use of such Feedback.

5.3 Usage Data:

Cert9 may compile statistical information related to the performance of the Services for purposes of improving the products and services offered by Cert9, provided that such information does not identify Customer's data or include Customer's name.

5.4 License from Customer:

Subject to the terms and conditions of this Agreement, Customer shall grant to Cert9 a limited, non-exclusive and non-transferable license, to copy, store, configure, perform, display and transmit Customer Content solely as necessary to provide the SaaS Services to Customer pursuant to this Agreement.

5.5 Authorized Licenses:

The Customer shall ensure that usage of the Services complies with the authorized quantity of licenses procured under this Agreement, where applicable. In the event Customer desires to purchase extra licenses Customer shall procure additional licenses under a separate Order Form, which shall be subject to the terms and conditions of this Agreement. Upon providing Customer with notice of the scope and information to be collected and reviewed, Cert9 shall have the right to audit the number of licenses used by the Customer. If the usage is found to be in excess of licensed quantity, Cert9 shall present an invoice to Customer for any overage, payable as per Section 7 of this Agreement, and the Customer shall be required to pay the overage or reduce the number of licenses accordingly.

6.1 Term:

Subject to payment of the applicable Subscription Fee, this Agreement shall be valid for the entirety of the Subscription Term as purchased by the Customer. Subject to payment of the applicable Subscription Fee and any other fees applicable for such extended period, and unless specified otherwise in the applicable Order Form, this Agreement shall automatically renew for the Subscription Renewal Term unless either party gives written notice of non-renewal to the other party at least thirty (30) days' prior to expiration of the Agreement.

6.2 Termination for Cause:

Either Party may terminate this Agreement, if the other party materially breaches any provision of this Agreement and does not cure such breach within 30 (thirty) days after receiving written notice thereof from the other party. In the event of such termination of the Agreement by the Customer, for the cause attributed to Cert9, Customer shall be entitled to a pro-rata refund of the prepaid Subscription Fee for the unused Subscription Term.

6.3 Effect of Termination:

Upon any expiration or termination of this Agreement, Customer will immediately cease any and all use of and access to all Services (including any and all related Cert9 Confidential Information) and delete any and all copies of the Software and Documentation, any passwords or access codes and any other Cert9 Confidential Information in its possession. Cert9 shall be entitled to recover possession from the Customer of all copies of the Software (however amended) supplied to the Customer and/or in existence at the time of expiration or termination or require the Customer to destroy the same and certify on oath that it has done so and cease to use any Software Agents and clients provided as part of this Agreement. For clarity, in the event of termination, Customer shall have thirty (30) days to retrieve Customer Content or it may be deleted by Cert9. Cert9 shall not be liable for Customer Content that is deleted in accordance with this provision.

6.4 Suspension for Ongoing Harm:

Cert9 may suspend Customer's or Users' access to, or use of, the Services if Cert9 believes that (a) there is a significant threat to the functionality, security, integrity, or availability of the Services or any content, data, or applications in the Services; or (b) Customer or Users are accessing or using the Services to commit an illegal act. When reasonably practicable and lawfully permitted, Cert9 will provide Customer with advance notice of any such suspension. Cert9 will use reasonable efforts to re-establish the Services promptly after Cert9 determines that the issue causing the suspension has been resolved. During any suspension period, Cert9 will make Customer Content (as it existed on the suspension date) available to Customer. Any suspension under this Section shall not excuse Customer from Customer's obligation to make payments under this Agreement.

6.5 Survival:

Sections 3, 6, 7, 11, 13 and 14 of this Agreement shall survive the expiration or termination of this Agreement for any reason.

7.1.

The Subscription Fee is payable in advance annually unless otherwise specified in the Order Form. All fees are as set forth in the applicable Order Form and are due within thirty (30) days from the date of invoice. Cert9 shall deliver the invoice for the Subscription Fee, fees for professional services, if applicable, and other applicable fees as prescribed in the final quote of Cert9 duly approved Order Form or purchase order from Customer and the invoice shall be payable within 30 days from the date of invoice. Late payments are subject to interest of one (1%) per month or the highest rate permitted by law, whichever is lower.

7.2.

In addition to the fees described above, the Customer shall pay directly all taxes, including value added tax, withholding tax, and duties (present and future) whatsoever nature with respect to this transaction, howsoever levied.

7.3.

Cert9 reserves the right to suspend delivery of the SaaS Services and Customer's access to and/or use of the Services if Customer fails to timely pay any undisputed amounts due to Cert9 under this Agreement, but only after Cert9 has provided Customer two (2) notices, and at least thirty (30) days have passed since the transmission of the first notice. Suspension of the SaaS Services shall not release Customer of its payment obligations under this Agreement. Customer agrees that Cert9 shall not be liable to Customer or to any third party for any liabilities, claims or expenses arising from or relating to suspension of the SaaS Services resulting from Customer's non-payment.

8.1 Limited Warranty:

Cert9 warrants that during the Term, the Software and the Services, when used in accordance with the standard documentation and as permitted under this Agreement, will operate in substantial conformance with the functions specified in the Standard Documentation and Cert9 will use commercially reasonable efforts to provide corrections to any aspect of the Services which does not so perform as long as the subscription is renewed and the Customer is current on all payments due. Except as expressly provided herein, Cert9 makes no warranties of any kind, whether express, implied, statutory or otherwise, and Cert9 specifically disclaims all implied warranties including any implied warranties of merchantability, noninfringement, or fitness for a particular purpose.

8.2 Warranty Disclaimer:

CERT9 DOES NOT GUARANTEE THAT THE SAAS SERVICES WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED, OR THAT CERT9 WILL CORRECT ALL SAAS SERVICES ERRORS. CUSTOMER ACKNOWLEDGES THAT CERT9 DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SAAS SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES.THIS SECTION SETS FORTH THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY CERT9 (EXPRESS OR IMPLIED) WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT. NEITHER CERT9 NOR ANY OF ITS LICENSORS OR OTHER SUPPLIERS WARRANT OR GUARANTEE THAT THE OPERATION OF THE SUBSCRIPTION SERVICE WILL BE UNINTERRUPTED, VIRUS-FREE OR ERROR-FREE, NOR SHALL CERT9 OR ANY OF ITS SERVICE PROVIDERS BE LIABLE FOR UNAUTHORIZED ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER'S OR ANY USER'S DATA, FILES, OR PROGRAMS.

10.1 Indemnification by Cert9:

Cert9 shall indemnify, defend, and hold harmless Customer and Customer's officers, directors, employees, agents, permitted successors and permitted assigns (each, an "Indemnitee") from and against any and all losses incurred by Customer resulting from any claim by a third party that the Services, or any use of the Services in accordance with this Agreement, infringes or misappropriates such third party's patent, trademark, copyright, or trade secret rights ("Intellectual Property Claim"). This Section does not apply to the extent that the alleged Intellectual Property Claim arises from: (a) combination, operation, or use of the Services in or with, any technology (including any software, hardware, firmware, system, or network) or service not provided by Cert9 or specified for use in the Standard Documentation; (b) modification of the Services other than: (i) by Cert9 in connection with this Agreement; or (ii) with Cert9's express written authorization and in strict accordance with Cert9's written directions and specifications; (c) use of any version of the Services other than the most current version or failure to timely implement any modification, update, or replacement of the Services made available to Customer by Cert9; (d) use of the Services after Cert9's notice to Customer of such activity's alleged or actual infringement, misappropriation, or other violation of a third party's rights; (e) negligence, abuse, misapplication, or misuse of the Services or Standard Documentation by or on behalf of Customer or a third party; (f) use of the Software, Services or Standard Documentation by or on behalf of Customer that is outside the purpose, scope, or manner of use authorized by this Agreement; (g) events or circumstances outside of Cert9's commercially reasonable control (including any third-party hardware, software, or system bugs, defects, or malfunctions); or (h) claims or losses based on Customer's gross negligence or willful misconduct. In the event of an Intellectual Property Claim, Cert9 may, at its option and cost: (a) obtain the right for Customer to continue to use the Services as contemplated by this Agreement; (b) modify or replace the Services, in whole or in part, to seek to make the Services non-infringing, while providing equivalent features and functionality; or (c) terminate this Agreement, in its entirety or with respect to the affected part or feature of the Services, effective immediately on written notice to Customer, in which event: (i) Customer shall cease all use of the Services immediately on receipt of notice; and (ii) provided that Customer fully complies with its post-termination obligations set, Customer shall be entitled for prorata refund of the prepaid Subscription Fee for the affected Services for the unused Subscription Term after termination. This Section describes entire liability for indemnity and sets forth the sole and exclusive remedy for the indemnified party for claims or losses pursuant to this Section 10.1.

10.2 Indemnification Procedure:

Indemnitee shall promptly notify Cert9 ("Indemnitor") in writing of any claim for which Customer believes it is entitled to be indemnified pursuant to Section 10. Indemnitee shall cooperate with Indemnitor at the Indemnitor's sole cost and expense. The Indemnitor shall promptly assume control of the defense and investigation of such claim and shall employ counsel reasonably acceptable to the Indemnitee to handle and defend the same, at the Indemnitor's sole cost and expense. The Indemnitee may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing. The Indemnitor shall not settle any claim on any terms or in any manner that adversely affects the rights of any Indemnitee without the Indemnitee's prior written consent, which shall not be unreasonably withheld or delayed. The Indemnitee's failure to perform any obligations under this Section 10 will not relieve the Indemnitor of its obligations under this Section 10, except to the extent that the Indemnitor can demonstrate that it has been prejudiced as a result of such failure.

11.1.

In no event shall either Party be liable for indirect, special, exemplary, incidental, consequential, punitive or tort damages including but not limited to such damages resulting from loss of use, data, profits or business arising out of or in connection with this Agreement, whether or not a Party has been advised of the possibility of such damages.

11.2.

EXCEPT FOR INTELLECTUAL PROPERTY INDEMNIFICATION CLAIMS, DEATH, PERSONAL INJURY, OR CLAIMS WHICH CANNOT BE LIMITED BY LAW, IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING UNDER OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID TO CERT9 UNDER THE APPLICABLE PURCHASE ORDER OR ORDER FORM IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.1. Applicable Definitions:

12.2.

In the course of its use of the Services, Customer may transfer, send or otherwise disclose files or other information containing Personal Data to Company in connection with a support request or submission of threats. In such cases, Customer is the Controller of the Personal Data and Company shall process the Personal Data as a Processor on Customer's behalf.

12.3.

Cert9 shall have in place, maintain and periodically test, such business continuity and disaster recovery plans as are required to ensure continuity of Services in the event of a disaster or other event which, in the absence of appropriate business continuity and disaster recovery plans, would cause an interruption to the Services.

14.1 NON-EXCLUSIVE:

This Agreement does not limit or restrain the right of Cert9 to execute agreements for the provision of similar services to those described in this Agreement to other customers or end-users.

14.2 PUBLICITY:

Cert9 may use Customer's name and logo on Cert9's Company website, general list of customers, and other marketing materials solely to identify Customer as a Cert9 customer (without revealing any Customer Confidential Information or the terms of this Agreement). With Customer's consent, Cert9 may issue a press release, obtain a Customer testimonial, or use Customer as a reference.

14.3 COMPLIANCE WITH LAWS:

Each party shall comply with all applicable laws, including the export laws and regulations of the United States and other applicable jurisdictions in providing and using the Services. Without limiting the foregoing, (i) each party represents that it is not named on any U.S. government list of persons or entities prohibited from receiving exports, and (ii) Customer shall not permit Users to access or use Services in violation of any U. S. export embargo, prohibition or restriction.

14.4 FORCE MAJEURE:

If the whole or any part of the performance by either party of their respective obligations hereunder is prevented or delayed by causes, circumstances or events beyond the control of such party, including delays of third parties in transportation, strikes, labor troubles, electrical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government, custom barriers, or other causes of like character beyond the control of such party, then to the extent such party shall be prevented or delayed from performing all or any part of its obligations hereunder by reason thereof despite due diligence and reasonable efforts to do so notwithstanding such causes, circumstances or events, then such party shall be excused from performance hereunder for so long as such causes, circumstances or events shall continue to prevent or delay such performance.

14.5 NON-ASSIGNMENT:

Neither party may assign this Agreement or any right under this Agreement, without the consent of the other party, which consent shall not be unreasonably withheld or delayed; provided however, that either party may assign this Agreement without the other party's consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. This Agreement shall be binding upon and inure to the benefit of the parties' successors and permitted assigns. Either party may employ subcontractors in performing its duties under this Agreement, provided, however, that such party shall not be relieved of any obligation under this Agreement.

14.6 GOVERNING LAW:

This Agreement, and any dispute relating to or arising out of this Agreement, will be governed by and in accordance with the laws of India, without giving effect to the conflict of laws provisions. For all disputes arising out of this Agreement, the parties consent to the exclusive jurisdiction of the courts located in Haryana, India.

14.7 NOTICES:

Any notice required to be given hereunder shall be given in writing, either by overnight courier or by registered mail with postage prepaid, return receipt requested, in each case addressed (a) to Cert9, by sending to the addresses as first set out above to the attention of the Legal Department, or (b) to Customer at the address as listed in the Order Form or as provided upon registration of the Services. Either party may designate a subsequent address for the purpose of receiving notices pursuant to this Agreement. Any notice so sent shall be deemed to have been given ten (10) business days after the same was mailed if sent by registered mail and five (5) business days if sent by overnight courier.

14.8 UPDATES ON THE WEBSITE:

This Agreement may be updated from time to time and posted on the Company's website. Customer's use of the Services after such revision has been posted is acceptance of its terms. Except as updated by Cert9 on the Company website, no modification, amendment, or waiver shall be effective unless in writing and signed by authorized representatives of both parties. No indulgence or forbearance by either party under this Agreement shall be deemed to constitute a waiver of its rights to insist on performance in full and in a timely manner of all covenants under the Agreement and any such waiver in order to be binding upon a party must be expressed in writing and signed by such party and then such waiver shall be effective only in the specific instance and for the purpose for which it is given.

14.9 ENTIRE AGREEMENT:

This Agreement, including any Order Form, constitutes the entire agreement between the parties as to the subject matter hereof and supersedes all previous and contemporaneous agreements, whether written or oral, with respect thereto. No terms or conditions set forth on any purchase order, preprinted Customer order form, or other document from the Customer shall add to or vary the terms and conditions of this Agreement and such terms are of no force or effect on Cert9. In the event of any inconsistency or conflict between the terms of the Agreement and the terms of any Statement of Work or Order Form entered into between Cert9 and the Customer, the terms of the Order Form or Statement of Work shall control.